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King Fahd International Airport

King Fahd International Airport, Main P.O Box 3477, Dammam 31471, Saudi Arabia

Feedback & Inquiries

At KFIA, we strive to provide the best customer experience to all travelers and visitors to our facilities.

In order for us to continue to provide the highest levels of service, we invite you to complete the form below with any feedback or inquiries you may have.

VIP Services

For those looking to travel in complete comfort with assistance and exclusive benefits while traveling through the airport, King Fahd International Airport offers a range of VIP Services offerings.

VIP Service options include:

  • Meet & Greet services for assistance throughout every step of your journey (from baggage drop off and collection to expedited security and immigration procedures);
  • Airport transfer with private, luxury vehicles, and
  • Exclusive access to upscale VIP lounges

VIP Services may be arranged through one of the following providers listed below.






Tashrefat: offers Meet and Greet and other VIP Services at King Fahd International Airport to make the journey through the airport faster, easier and more enjoyable.




Tanfeethi or “The Executive Office”: provides world class services to members traveling to and from the Kingdom of Saudi Arabia.

For a full list of services and information on how to become a member or make a reservation, please visit: VIP Service Options at KFIA


Baggage Claim

Once landing, if you need to reclaim checked baggage, follow the signs for Baggage Claim (one level below the arrival gates). Look for the overhead displays that announce which baggage belt your flight’s luggage will arrive.

Please verify the luggage is indeed yours before you leave the Baggage Claim area. Baggage carts are available for free in the Baggage Claim area for passenger use. Airlines are responsible for handling and processing baggage.

Please contact your airline if you experience any issues.


Airline Baggage Policies Online

Air Canada
American Airlines
Frontier Airlines
Southern Airways (operates out of Signature Flight Support)
Southwest Airlines
United Airlines
Vacation Express


Rental Cars

If you need a rental car, head over to the Ground Transportation Center, where all rental car services are located in one convenient location. To get to the GTC, make your way to the lower level of the B terminal, one level below Baggage Claim, and follow the moving walkways to the rental car facilities.


Ground Transportation Options

Are you ready to hail a cab or pick up your limo or shuttle service? Those are conveniently located on the drive just outside of the B Baggage Claim on the Ground Level. Learn more about these services.

Download Informative PDF

The Arrivals Lobby is located on the second floor of the Terminal Building. It takes about 15 to 30 minutes after the plane has landed to complete all arrival procedures.

Download pdf